Privacy policy

Last Updated: [08 Dec 2025 ]

LOFZ (“we”, “us”, “our”) operates this online store and website, including all related features, tools, content, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide a smooth and secure shopping experience.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our Services, make a purchase, or communicate with us in any way. If any part of our Terms of Service conflicts with this Privacy Policy, this Privacy Policy will govern matters related to your personal information.

By using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies you or can be linked to you. Information that has been anonymized or de-identified is not considered personal information.

Depending on how you interact with our Services, we may collect and process the following categories of information:

Contact Information

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

Financial Information

  • Credit/debit card details

  • Payment method information

  • Transaction records

Account Information

  • Username, password

  • Security questions

  • Account preferences and settings

Transaction & Activity Information

  • Items viewed, added to cart, added to wishlist, or purchased

  • Past orders, returns, exchanges, and cancellations

Communications

  • Information you include when contacting our support team or communicating with us in any way

Device & Usage Information

  • IP address

  • Device type, browser type, operating system

  • Cookies and similar tracking technologies

  • Your browsing behavior and interactions with the Services

2. How We Collect Personal Information

We may collect information from the following sources:

  • Directly from you when you browse, create an account, make a purchase, or contact us

  • Automatically through cookies and similar technologies

  • From service providers such as payment processors, analytics partners, and shipping partners

  • From marketing or business partners when permitted

3. How We Use Your Personal Information

We may use your information for purposes such as:

Providing and Improving the Services

  • Processing payments and fulfilling orders

  • Delivering products and handling returns/exchanges

  • Managing your account

  • Personalizing your shopping experience

  • Improving our products, website, and customer service

Marketing & Advertising

  • Sending promotional emails, notifications, or SMS messages

  • Showing targeted advertisements based on your activity

  • Customizing recommendations

Security & Fraud Prevention

  • Verifying account activity

  • Monitoring for suspicious, fraudulent, or illegal behavior

  • Maintaining a secure shopping environment

Customer Support

  • Responding to inquiries

  • Assisting with orders and account issues

  • Maintaining our relationship with you

Legal & Compliance

  • Complying with legal obligations

  • Responding to law enforcement requests

  • Enforcing our Terms and policies

4. How We Share Personal Information

We may disclose your information under the following circumstances:

  • With Shopify to operate and support our store

  • With service providers such as payment gateways, shipping companies, IT support, cloud storage, and analytics partners

  • With marketing partners to show personalized ads or promotions

  • With third parties at your direction, such as social media logins or delivery providers

  • With corporate affiliates within our business group

  • During business transactions, such as a merger or acquisition

  • To comply with legal requirements or protect our rights and users

5. Relationship With Shopify

Our store is hosted by Shopify, which processes certain personal information to operate and improve their platform. Shopify may also use your data to enhance services across merchants.

You can learn more about Shopify’s privacy practices at the Shopify Consumer Privacy Policy or manage your data rights through the Shopify Privacy Portal.

6. Third-Party Websites

Our Services may link to external sites we do not control. We are not responsible for their privacy practices. Review their policies before sharing your information there.

7. Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal data from minors. If a parent or guardian believes a child has shared personal data with us, they may contact us to request deletion.

8. Security & Retention

While we use reasonable security measures, no system is completely secure. We recommend avoiding the transmission of sensitive information through unprotected channels.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access / Know the personal information we hold

  • Delete your personal data

  • Correct inaccurate information

  • Receive / Transfer a copy of your information

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

10. International Transfers

Your information may be transferred to countries outside your residence. If transferred from the EU or UK, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Changes will be posted here with an updated “Last Updated” date.

12. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

📧 Email: lofzbd@gmail.com


📍 Address: East Rasulpur, Road No-04, Kamrangirchar, Dhaka 1211, Bangladesh
📞 Phone: +8801608776169